Please see our FAQ below! Still can't find the answer? Please email us below and our team would love to assist you.
RETURNS & EXCHANGE POLICY
Refunds are not made unless the item was wrongly described or the image on the website does not match the item received. In this case a refund will be provided via PayPal or through a credit card refund less a $10.95 charge to cover the cost of freight and handling incurred when the original item was sent out.
We only accept returned item(s) in an unworn condition with sales tags still attached so they can be re-sold and the order number or packing slip must be included with the returned item.
Our products are made to the highest possible standard. If however there is a fault with the product that you bought directly from us (on our online store) then we will send you another if it is deemed faulty. Please email us a photo of the faulty product along with your order number or call customer service on (702) 970-7344 between 9.30am-4pm Monday to Friday. The fault must be deemed a manufacturers fault and not from general wear and tear or from not using the product in the way its been designed (as stated on the packaging). It must also have occurred within the first two months of purchase.
If you purchased the product from one of our retailers, you will need to contact them in the first instance and they will give you a replacement if it is deemed faulty. You will need your receipt as proof of purchase from that store.